Long day of training folks on realities of chaos theory of careers. Then at the end of the day I saw a client in the classroom – I am on the road again in Melbourne.

The client told his story – it was moving and engaging. I made some comments. He told me he was moved and inspired. I was non plussed it seemed as though I had said the obvious things. He had not thought of them like that nor had he received encouragement before from someone with no vested interest.

He said I had encouraged him. Courage from the Latin ‘heart’ – encourage to give heart, to hearten. It reminded me never to underestimate the importance of being there and that the obvious is only so when you see it.