Approaches that emphasise certainty and hold out the promise of providing neat answers are attractive to
people confronted by the uncertainties and complexities of their lives. It is therefore not surprising to
discover that clients seek out certainty in career counselling and prefer that counsellors give advice,
opinions and answers. This presents a challenge because we live in a world that is not simple, certain and predictable, and a world that is populated by people who are complex, changing and inherently unpredictable.